Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@selenjewels.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@selenjewels.com.
- Buyers are responsibility all the return costs and lost of packages.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom-made pieces, sale items & wholesale orders are excluded from this return policy. All custom ordered, and sale items are not exchangeable and FINAL sale.
We do accept returns and exchanges. The cost of returning the item to us is your responsibility until it reaches us. The original shipping charges are non-refundable.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Buyers are responsibility for all the return costs.